Terms and Conditions

Plan-A-Head Computer Systems CC is a business in the agricultural industry that distributes and markets its own computer management systems as well as distributing Gallagher Electric fencing, Dacom Moisture probes and ABCO Electronics devices.

1. Orders

A confirmation email or telephone call will be sent on all orders. All orders are subject to these terms and conditions. All prices quoted are in South African Rands.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 working days and delivery confirmed by way of email or telephone. A flat rate of R350 will be charged on all orders placed unless picking up from 318 Victoria Road, Pietermaritzburg. From the time these orders are dispatched from Plan-A-Head Computer Systems CC the goods become the responsibility of the customer to insure.

3. Export

VAT is charged on all invoices. Plan-A-Head does not co-ordinate shipment of goods outside of South Africa. This we do via a company called Trackcor who will facilitate orders and delivery outside of South Africa.

4. Return and Refunds policy

The provision of goods and services by Plan-A-Head Computer Systems CC is subject to availability. In cases of unavailability, Plan-A-Head Computer Systems CC will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee of the full order value.

Returns will only be accepted if the order is incorrectly delivered, on an exchange only basis, provided that the product is unused, not damaged and in it’s original packaging. If the client believes the supplied product to be faulty, the item must be returned at the cost of the client. Plan-A-Head Computer Systems CC will then engage with the supplier under the standard suppler terms and conditions for repair or replacement of the item. The Client will remain responsible for all courier costs of both return and exchange. We strongly suggest that Clients have insurance cover for goods in transit. Plan-A-Head Computer Systems CC holds no responsibility for loss or damage of products once they have been dispatched.

5. Customer Privacy policy

Plan-A-Head Computer Systems CC shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: https://www.polity.org.za/attachment.php?aa_id=3569

6. Payment options accepted

Payment may be made via Visa and MasterCard, Zapper, cash, EFT or via your TWK account. Confirmation of payment or TWK order number needs to be received before goods are released. EFT proof of payments to be emailed to info@planahead.co.za. Goods remain property of Plan-A-Head Computer Systems and will not be released until payment has been received in full.

Banking details

Plan-A-Head Computer Systems CC

Standard Bank

Account number: 052160416

Branch code: 057525

Swift code: SBZAZAJJ

7, Card acquiring and security

Card transactions will be acquired for Plan-A-Head Computer Systems CC via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Clients may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Plan-A-Head Computer Systems CC separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9 Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10 Responsibility

Plan-A-Head Computer Systems CC takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11 Country of domicile

This website is governed by the laws of South Africa and Plan-A-Head Computer Systems CC chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 318 Victoria Road, Pietermaritzburg, Kwa-Zulu Natal, 3201 .

12 Variation

Plan-A-Head Computer Systems CC may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13 Company information

This website is run by Plan-A-Head Computer Systems CC (close corporation) based in South Africa trading as
Plan-A-Head Management Systems and with registration number CK1990/017429/23

14  Contact details

Plan-A-Head Computer Systems CC
23 Hyslop Road, Pietermaritzburg, Kwa Zulu Natal, 3201

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